This policy was reviewed in August, 2017.
The website at www.syncoms.co.uk, is owned and operated by Syncoms. We are registered in England as a partnership and our registered office is 4 Crown Place, EC2A 4BT, London.
Information We Collect
We may collect and process the following personal data about you:
i. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
ii. Information provided voluntarily by you. For example, when you create an account or make a purchase, you may provide your name, address, email address, telephone number and company name.
iii. Information that you provide when you communicate with us by any means, including when you engage in a "Live Chat" on our site, respond to our marketing communications, enter our competitions, complete our voluntary surveys or report a problem with our site.
iv. Your email address when you subscribe to receive information about Print Express news, offers and competitions.
Use of Your Information
We use the information that we collect from you for one or more of the following purposes:
i. To provide the products and services you order from us and to carry out our obligations and exercise our rights arising from those orders.
ii. To provide information to you that you request from us relating to our products or services.
iii. To inform you of any changes to our site and/or our products and services.
iv. To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
v. To ensure that content from our site is presented in the most effective manner for you and for your computer.
vi. To provide you with information about products and services we offer that we feel may interest you by post, telephone, email and/or SMS. We will send that information by electronic mail (including email and/or SMS) only if:
(i) you have consented to this, for example by opting in at the time you create an account, place an order or complete the email subscription form on our site; or
(ii) the information is about our products and services similar to those which were the subject of a previous sale or negotiation of a sale to you and you have not opted out of receiving such marketing messages; or
(iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address.
vii. If you have a Facebook account, we may provide you with information about our products and services through Facebook, using Facebook's "Custom Audience" feature. This feature allows us to ensure that you are receiving advertising from us that is most appropriate to you. To do this, we send your email address to Facebook in "hashed" form, which means we convert it into a string of numbers that cannot be reversed to reveal your email address. When Facebook receives the hashed data, it matches it against its own list of hashed data and if it has a hash which corresponds to your email address it will present our advertisement to you.
Storing Your Personal Data
All information you provide to us is stored on our secure servers. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
Unfortunately, the sending of information via the Internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically and therefore sending such information is entirely at your own risk.
Payments on our Site
All payments on our site are processed by PayPal or Sage Pay. When you make a payment on our site, you are providing your payment details to the relevant third-party payment processor, and not to us. We do not receive and therefore do not store any of your payment details when you make an online payment. PayPal and Sage Pay process your payment details for the purpose of processing your online payment for our products and services.
Disclosing Your Information
We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 ("Group"). For the avoidance of doubt, we may disclose your personal information to ASAP Print Limited
i. We may disclose your personal data to our sub-contractors and other suppliers and service providers who we engage to assist with our administrative or business functions and to deal with any other matters in connection with our site, our products and services and any agreements we enter into with you.
ii. We may disclose your personal data to credit reference agencies for the purpose of assessing your creditworthiness where this is a condition of us entering into an agreement with you.
iii. We may disclose your personal data to analytics and search engine providers that assist us in the improvement and optimisation of our site.
iv. We may disclose your personal data to advertisers and advertising networks that require anonymised data to select and serve relevant adverts to you and others. We may provide them with aggregate information about our users (for example, we may inform them that 100 women aged 18-30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, men in a particular location). We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
v. In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer.
vi. If Syncoms or any member of the Group, or substantially all of its or their assets, are acquired by a third party, in which case personal data held by it about its or their customers may be one of the transferred assets.
vii. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Syncoms or any member of the Group or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third Party Links
Opting Out of Marketing
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any personal data that we hold relating to you. Please note that we reserve the right to charge a fee of GBP 50.00 to cover costs incurred by us in providing you with the information. If you would like a copy of this information, please write to us at the address below.
STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
Payment shall be made in full by the
end of the month following the month in which the invoice is raised, unless special settlement terms have been agreed by us in writing.
Payment is required before 4:00pm on the day your delivery is due to be dispatched.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
Some printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after
the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
Syncoms.co.uk. Registered in
England and Wales as a Partnership. Registered office: 4 Crown Place, EC2A 4BT, London. VAT Number: GB226235189
3. OVERDUE ACCOUNTS
3.1 - No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 - We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1 - The risk in the goods shall pass to you on delivery.
4.2 - All goods, delivered or not, remain our property until payment is received in full.
4.3 - Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
6. QUOTATIONS AND CONTRACTS
6.1 - Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
6.2 - Quotations are only valid for 14 days after the initial quote date.
6.3 - Any price or quotations is subject to change at any point without notice, including advertised offers.
Where applicable all prices quoted are subject to VAT at the current rate.
8.1 - Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2 – Print Express accepts no responsibility for deliveries being missed due to non-payment. It is the customers’ responsibility to ensure that full payment is made before delivery can take place.
8.3 - International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Print Express will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4 – Print Express cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
We shall be deemed to have fulfilled
our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1 - Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2 - All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3 - You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4 - Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5. – Print Express requires any printing to be returned in full before agreeing to reprint. If Print Express deem the printing to be of sufficient quality and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.
11.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4 Nothing in these terms and conditions shall affect the rights of a consumer.
12.1 - We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2 – Print Express will credit your account if we deem a refund should be made.
12.3 - If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4 - If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5 - All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6 - Refunds will take 3 to 4 working days to complete once Print Express has agreed to refund. This cannot be completed any faster.
12.7 - CANCELLATION CHARGES: Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
These will be submitted on approval and will be charged if not returned in good condition within 14 days. Accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
14. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be
made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1 - The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Print Express pursuant to or in implementation of any contract with the customer shall belong to Print Express. Print Express agrees that unless the customer becomes in default of any obligation to make any payment to Print Express, it will not reproduce any such items for any competitor in business of the customer.
15.2 - All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
15.3 - All orders are completed solely on the basis of the Artwork and information provided to Print Express by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
15.4 - We charge £225.00 for our logo design service for the first 4 proofs, involving approximately three hours of design work. We then charge £75.00 an hour for any change thereafter.
15.5 - Once your design project is initiated and any preliminary artwork has been created by Print Express, all retainer payments made by you become non-refundable.
15.6 - Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
15.7 - For all orders (including online), we only quote for one design per kind, any additional are chargeable.
15.8 - We will print the order before payment has been made, unless otherwise specified by Print Express.
15.9 - Please note that all images, text and logos are the intellectual property of Print Express and are not to be used without our written permission.
16.1 - Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Print Express will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
16.2 - Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3 – If, whilst performing a standard or advanced (proofing) check, Print Express discovers that the Artwork provided by the customer is defective or incorrect, Print Express will notify the customer. It is the customers’ responsibility to either provide the corrected artwork, or give permission for Print Express to make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4 - Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email.
16.5 - Final proofs must be signed off by the customer in writing, and the sign-off email received by Print Express before 4pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
17. ON HOLD
17.1 - If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
17.2 - We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
18. FORCE MAJEURE
We will not be held responsible for
failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances, we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
Reviews placed through our Social Media
channels and TrustPilot account may be used across the Print Express website.
Complaints must be made within 48 hours of receiving your goods. The complaint will be assessed and if Print Express deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
21.1 - Reseller acknowledges and agrees that Print Express own the copyright in such materials and reserves all copyright therein.
21.2 – Syncoms reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.
21.3 - Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Print Express. Reseller must be able to provide evidence, if requesting the use of Print Express services within no more than four months either side of date of download.
21.4 - Reseller may not use these materials to market and promote services that differ from those provided by Print Express.
21.5 - Subject to the terms and conditions of this agreement, Print Express hereby grants Reseller and its authorised users a license to the products as set forth in the T&C’s; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the products to prospective users and not for any other purpose, including providing managed services.
21.6 - Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Print Express otherwise deems harmful or offensive.
21.7 - By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.
21.8 - Upon termination of this agreement and as directed by Print Express, Reseller shall: remove all copies of the above materials provided by Print Express and provide evidence to confirm.
Please do not hesitate to contact us
regarding any matter relating to these terms and conditions. Questions, comments and requests regarding these terms and conditions are welcomed and should be sent to us by email at firstname.lastname@example.org or by post to 4 Crown Place, EC2A 4BT, London. You are also welcome to call us on 0800 043 3000.
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