This policy was reviewed in January, 2020.
1.1At Syncoms.co.uk, we are committed to safeguarding the privacy of our website visitors and customers. We are a company registered in England and Wales with the registration number 05818395, under the name Synchronized Communications (“Syncoms”). The address of our registered office is Suite 1 – Congress House, 14 Lyon Road, Harrow, Middlesex, HA1 2EN, United Kingdom.
1.2This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purpose and means of the processing of that personal data.
1.4Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications.
1.5In this policy, “we”, “us” and “our” refer to Syncoms.
2. How we use your personal data:
2.1We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.
2.2We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business, or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.3We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.4We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your contact details and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent or our legitimate interest – namely the proper management of our customer relationships.
2.5We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purposes of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests – namely, the proper administration of our website and business.
2.6We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performances of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.7We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests – namely, the proper administration of our website and business and communications with users.
2.8We process any of your personal data identified in this policy, where necessary, for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing are our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.9We may process any of your personal data identified in this policy, where necessary, for the purposes of obtaining or maintaining insurance coverage, managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests – namely, the proper protection of our business against risks.
2.10In addition to the specific purposes for which we may process your personal data set out in this section, Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3. Providing your personal data to others:
3.1We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries), insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3We may disclose specific transaction data to our suppliers or subcontractors insofar as reasonably necessary for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
3.4Financial transactions relating to our website and services or , handled by our payment services providers, SagePay, Paypal, Amazon Payments. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices, here:
3.5In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data:
4.1In this section, Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
4.2We, and the other companies within our group, have offices and facilities in the UK, the USA and India. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
4.3The hosting facilities for our website are situated in the United Kingdom.
4.4You acknowledge that personal data that you submit for publication through our website or services may be available, via the Internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and deleting personal data:
5.1This section, Section 5, sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose of those purposes.
5.3Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6.1We may update this policy from time to time by publishing a new version on our website.
6.2You should check this page occasionally to ensure you are happy with any changes to this policy.
7. Your rights:
7.1In this section, Section 7, we have summarised the rights that you have under this data protection law. Some of the rights are complex and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2Your principal rights under data protection law are:
a.The right to access;
b.The right to rectification;
c.The right to erasure;
d.The right to restrict processing;
e.The right to object to processing;
f.The right to data portability;
g.The right to complain to a supervisory authority and
h.The right to withdraw consent.
7.3You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection laws; the processing is for direct marketing purposes and the personal data have been unlawfully processed. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6In some circumstances, you have the right to restrict the processing of your personal data. Those circumstances are: you no longer contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise of defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data, however, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9You have the right to object to our processing of your personal data for scientific or historical research purposes, or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10To the extent that the legal basis for our processing of your personal data is:
b.that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request, prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly-used and machine-readable format. This right does not apply, however, where it would adversely affect the rights and freedoms of others.
7.11If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12To the extent that the legal basis of our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before withdrawal.
7.13You may exercise any of your rights in relation to your personal data by written notice to us via email, to email@example.com , in addition to the other methods specified in this section.
8. Third party websites:
8.1Our website includes hyperlinks to, and details of, third party websites.
8.2We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9. Personal data of children
9.1Our website and services are targeted at persons over the age of 16.
9.2If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
11. Updating information
11.1Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Our details
12.1This website is owned and operated by Synchronized Communication Limited.
12.2Our principal place of business is: Suite 1 – Congress House, 14 Lyon Road, Harrow, HA1 2EN.
12.3You can contact us:
a.By post, to the postal address given above
b.Using our website contact form
c.By telephone, on 0800 043 3000
d.By email, using firstname.lastname@example.org
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Different cookies do different things and some are essential to the operation of a website, whilst others are not. The different types of cookie are:
What about third-party cookies?
Can I refuse or opt out of cookies?
More information about cookies generally can be found at: http://www.allaboutcookies.org/.
You can find out how to opt out of being tracked by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Making changes to this policy
We may update this policy from time to time. Please check back here whenever you visit our website to see if any changes have been made. When we update this policy, we will also update the "Last Updated" date at the top of the page.
Making changes to this policy
1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
2. PAYMENT TERMS
2.1ACCOUNTPayment shall be made in full by the end of the month following the month in which the invoice is raised, unless special settlement terms have been agreed by us in writing.
2.2NON-ACCOUNTPayment is required before 4:00pm on the day your delivery is due to be dispatched.
2.3DISCOUNTAny discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
2.4VATSome printed items become subject to VAT, dependent on the contents of the artwork. If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken. If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery. Syncoms.co.uk. Registered in England and Wales as a Partnership. Registered office: 4 Christopher Street, EC2A 2BS, London. VAT Number: GB226235189.
3. OVERDUE ACCOUNTS
3.1No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Barclays Bank Plc base rate from time to time from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4. PASSING OF TITLE AND RISK
4.1The risk in the goods shall pass to you on delivery.
4.2All goods, delivered or not, remain our property until payment is received in full.
4.3Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
5.1We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
6. QUOTATIONS AND CONTRACTS
6.1Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today's current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
6.2Quotations are only valid for 14 days after the initial quote date.
6.3Any price or quotations is subject to change at any point without notice, including advertised offers.
7.1Where applicable all prices quoted are subject to VAT at the current rate.
8.1Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
8.2Print Express accepts no responsibility for deliveries being missed due to non-payment. It is the customers’ responsibility to ensure that full payment is made before delivery can take place.
8.3International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. Print Express will not be held responsible for any delay of delivery of the goods with international deliveries.
8.4Print Express cannot be held responsible for any customs and excise charges that may occur from the import or export of your goods.
9. QUANTITY VARIATION
9.1We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.
10.1Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.
10.2All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
10.3You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
10.4Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.
10.5Print Express requires any printing to be returned in full before agreeing to reprint. If Print Express deem the printing to be of sufficient quality and within tolerance, we reserve the right to return the goods and refuse a reprint or refund.
11.1Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
11.2We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 10.
11.3We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
11.4Nothing in these terms and conditions shall affect the rights of a consumer.
12.1We Reserve the right to rectify defective work by reprinting and shall not be liable to refund.
12.2Print Express will credit your account if we deem a refund should be made.
12.3If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
12.4If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
12.5All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
12.6Refunds will take 3 to 4 working days to complete once Print Express has agreed to refund. This cannot be completed any faster.
12.7CANCELLATION CHARGES: Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If the order has not yet been paid for then an invoice will be raised for the amount concerned and sent to the responsible party.
13.1These will be submitted on approval and will be charged if not returned in good condition within 14 days. Accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
14. QUANTITY CHANGES TO ORDERS
14.1Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
15. ARTWORK AND PRINTING
15.1The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Print Express pursuant to or in implementation of any contract with the customer shall belong to Print Express. Print Express agrees that unless the customer becomes in default of any obligation to make any payment to Print Express, it will not reproduce any such items for any competitor in business of the customer.
15.2All artwork is printed using CMYK unless otherwise requested by the customer. Such a request will incur an additional fee.
15.3All orders are completed solely on the basis of the Artwork and information provided to Print Express by the customer. Any additional costs that arise due to the inaccuracy of the artwork supplied will be the sole responsibility of the customer.
15.4We charge £225.00 for our logo design service for the first 4 proofs, involving approximately three hours of design work. We then charge £75.00 an hour for any change thereafter.
15.5Once your design project is initiated and any preliminary artwork has been created by Print Express, all retainer payments made by you become non-refundable.
15.6Once you have placed your order, you have 1 hour to make changes to the artwork you have supplied, after this time you will become liable to charges if you need to amend or supply new artwork.
15.7For all orders (including online), we only quote for one design per kind, any additional are chargeable.
15.8We will print the order before payment has been made, unless otherwise specified by Print Express.
15.9Please note that all images, text and logos are the intellectual property of Print Express and are not to be used without our written permission.
16.1Please note that the colour of the printed item will be affected by the type of material chosen for the artwork to be printed on, as well as any applied Lamination or Varnish. Print Express will not accept liability or responsibility for any variations in colour or any other defects or irregularities as a result of this.
16.2Proofs are NOT supplied as standard. Proofs must be requested by the person ordering at the time of ordering in writing, verbal confirmation will not be accepted. All proofs are subject to an additional charge unless otherwise agreed.
16.3If, whilst performing a standard or advanced (proofing) check, Print Express discovers that the Artwork provided by the customer is defective or incorrect, Print Express will notify the customer. It is the customers’ responsibility to either provide the corrected artwork, or give permission for Print Express to make the necessary changes (charges will be applicable). If the customer chooses to proceed without making the advised corrections, then they do so at their own risk. We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout.
16.4Please check proofs thoroughly as once passed, all proofs are deemed correct and ready to go print and the responsibility passes to the customer. You will need to view all proofs at 100% to see the exact size of your product when printed. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print, via email.
16.5Final proofs must be signed off by the customer in writing, and the sign-off email received by Print Express before 4pm, on the day that the proof was sent, in order to receive the prints for the agreed deadline.
17. ON HOLD
17.1If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
17.2We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
18. FORCE MAJEURE
18.1We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances, we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
19.1The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law. Reviews placed through our Social Media channels and TrustPilot account may be used across the Print Express website.
20.1Complaints must be made within 48 hours of receiving your goods. The complaint will be assessed and if Print Express deems it necessary, a reprint may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
21.1Reseller acknowledges and agrees that Print Express own the copyright in such materials and reserves all copyright therein.
21.2Syncoms reserves the right, in its sole discretion and without incurring any liability to Reseller, to update, improve, replace, discontinue, modify or alter the specifications for and functionality of the products or the online service from time to time.
21.3Reseller may use these materials to market and promote the products under the terms and conditions of this agreement. These materials shall not be reproduced, modified, distributed or otherwise used in whole or in part in any manner without the prior written consent of Print Express. Reseller must be able to provide evidence, if requesting the use of Print Express services within no more than four months either side of date of download.
21.4Reseller may not use these materials to market and promote services that differ from those provided by Print Express.
21.5Subject to the terms and conditions of this agreement, Print Express hereby grants Reseller and its authorised users a license to the products as set forth in the T&C’s; provided that Reseller’s license shall apply only to its internal use in production in Reseller’s support centre and for demonstration of the products to prospective users and not for any other purpose, including providing managed services.
21.6Product images may not be linked to or appear on web pages or other media containing inappropriate material such as but not limited to, material that is obscene including (child pornography), sexually explicit, defamatory, libellous, threatening, abusive, hateful, excessively violent, racially offensive or that Print Express otherwise deems harmful or offensive.
21.7By using these images, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to download and use these images.
21.8Upon termination of this agreement and as directed by Print Express, Reseller shall: remove all copies of the above materials provided by Print Express and provide evidence to confirm.
Please do not hesitate to contact us regarding any matter relating to these terms and conditions. Questions, comments and requests regarding these terms and conditions are welcomed and should be sent to us by email at email@example.com or by post to 4 Christopher Street, EC2A 2BS, London. You are also welcome to call us on 0800 043 3000.